Privacy Policy
Updated 01.05.2025
At Zen Diamond (including Med Art, Inc., and its subsidiaries and affiliates), your privacy is of the utmost importance to us. Protecting your personal information is one of our core values, and we’re committed to treating it with the respect and care it deserves.
This Privacy Policy explains what information we collect, why and how we collect it, how we use, store, and protect it, and how you can access, update, or delete your information.
When we refer to our "Site," we mean our website, mobile apps, and related software. Our "Services" include the Site, customer service channels, and all shopping or product-related services provided by Zen Diamond.
What We Collect and Why
We collect personal information that helps us provide a seamless and personalized experience. This may include your name, contact details, order history, preferences, and any other information you choose to share when using our Services.
We use this information to:
- Process your purchases and manage your orders
- Improve your experience with our products and website
- Communicate with you about your account, orders, and promotions
- Ensure security and prevent fraud
Your Rights & Choices
You have the right to access, update, or request the deletion of your personal information at any time. We are happy to assist you with these requests—just reach out to us via the contact details below.
Staying Up to Date
We may occasionally update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Every update will be marked with a new “Last Updated” date so you always know what’s changed.
Contact Information
Zen Diamond
Westfield Garden State Plaza Mall
1 Garden State Plaza Blvd, New Jersey, 07652, United States
Website: www.zendiamond.com
For privacy-related inquiries, please contact us through our website.
By using our Site and Services, you agree to the terms outlined in this Privacy Policy. For additional terms, please refer to our full Terms & Conditions available on the website.
Information We Collect
a. Non-Personal Information
Like most websites, we collect standard non-personally identifying information your browser shares—such as browser type, language preference, referring site, and the date/time of your visit. This helps us understand user behavior and improve the performance of our Site.
b. Personally Identifiable Information
We collect personal information when you:
- Register or create an account
- Place an order
- Subscribe to our communications
- Contact us or interact with our customer service
- Participate in surveys, contests, or promotions
This may include:
- Name, address, email, phone number
- Billing and shipping information
- Order history
- Gender, birthday, occupation, marital status
- Interests and gift recipient data
- IP address and location data.
How We Use Your Information
We use your data to:
- Process and deliver orders
- Personalize your shopping experience
- Improve our products and services
- Send marketing updates and promotions
- Provide customer support
- Conduct analytics and research
- Protect against fraud or misuse
Sharing of Information
We do not sell or rent your personal data. We only share information with:
- Trusted service providers (e.g., shipping, payment processing, web hosting)
- Advertising and analytics partners (for targeted marketing)
- Government authorities, if required by law
- Affiliates, in case of mergers, acquisitions, or reorganizations.
Security of Your Information
We take reasonable steps to protect your personal data using encryption, firewalls, and access control. However, no method of internet transmission or storage is 100% secure.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Customize your shopping experience
- Serve targeted advertisements
- Track site usage and trends
You can control cookie preferences via your browser settings. Disabling cookies may limit your access to certain features.
Third-Party Cookies:
We use third-party services like Google Ads, Criteo, and social platforms for remarketing. These partners may use cookies and tracking to serve ads based on your activity across websites.
To manage ad preferences, visit:
Marketing and Communication Choices
You can opt out of promotional emails by:
- Clicking “unsubscribe” in any email
- Sending a postal request to our Legal Department
- Adjusting your preferences in your account settings
We will still send order and account-related communications.
California Privacy Rights
If you are a California resident, you may request:
- A list of personal data categories we shared for marketing
- The names and addresses of those we shared it with
Please write to:
Legal Department
Zen Diamond
Westfield Garden State Plaza Mall
1 Garden State Plaza Blvd, New Jersey, 07652
Attn: California Privacy
Allow up to 30 days for processing. Requests are limited to one per year.
Children’s Privacy
We do not knowingly collect data from children under 13. If we learn we’ve collected such data, we will delete it immediately. Parents can learn more at www.ftc.gov.
External Links
Our website may link to external sites. We are not responsible for their content, policies, or practices. Please review their privacy policies when you leave our Site.
E-commerce & Payments
When you make a purchase, we collect information necessary to fulfill the order, including credit card or payment details. This information is processed securely and only used for your transaction.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Site means you accept those changes.
Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us:
Email: [email protected]
Mail:Zen Diamond
Westfield Garden State Plaza Mall
1 Garden State Plaza Blvd, New Jersey, 07652
