Warranty
At Zen Diamond, we proudly stand behind the quality of our craftsmanship. We offer a lifetime warranty against manufacturing defects on all of our jewelry.
What’s Covered?
If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine the issue is due to a defect in manufacturing, we will:
- Repair the item, or
- Replace it, at our discretion
What’s Not Covered?
If the damage is not the result of a manufacturing defect, we will notify you and may offer repair services at cost, if available.
Please note that certain natural characteristics or minor variations are not considered defects, including:
- Slight irregularities in craftsmanship
- Natural inclusions in colored gemstones
- Variations in stone color or internal patterns
These features are part of the unique beauty of handcrafted jewelry and natural gemstones.
Complimentary Services for Diamond Rings
To help maintain your jewelry, we offer free cleaning and inspection services for Zen Diamond diamond rings.
Recommended Maintenance:
- Every 6 months
- After any potential impact or trauma
These inspections can help prevent stone loss and keep your ring in excellent condition. If needed, repairs to the ring mounting can be performed at this time for an additional cost.
Just bring your ring to your nearest Zen Diamond store.
Conditions & Exclusions
- This warranty and complimentary service are available only to the original purchaser of the product from Zen Diamond.
- Any repairs or modifications performed by a third party will void the warranty.
Please keep in mind:
Fine jewelry is not indestructible and can be affected by daily wear, physical activity, or accidental damage—particularly rings, which are exposed to more frequent impact.
What’s Not Covered Under Warranty
- Discoloration from exposure to chemicals, makeup, pools, hot tubs, or bathing
- Wear and tear to prongs or precious metals over time
- Bent or worn prongs causing stones to become loose or fall out
- Stones that fall out due to chipping, breakage, or other accidental damage
- Loss of the product or theft
