Return Policy

We know that customers only start trusting after a smooth shopping experience. That’s why we focus on the satisfaction of our customers.

On this page you will find all the necessary information about shipping and returns.

In order to make your shopping experience as enjoyable as possible, we offer free shipping and return on all orders above 99$ within the continental U.S.


Our terms of delivery ensure that your order is safe and worry-free:

• A signature is required for all deliveries.

• No reference on the outer carton to the content or sender

• Billing and shipping addresses can differ from each other. 




• All sales of pre-owned merchandise, personalized/custom/engraved jewelry are final (sizing not included).

• Jewelry handled inappropriately, outside the care of Zen Diamond

• Shipping charges are non-refundable.


If you should decide, for any reason, to return or exchange your purchase, you have 30 days from date of delivery (or 15 days for unworn watches, in like-new condition).

You can also take your purchase to your local Zen Diamond store.