Shipping Policy

 

At Zen Diamond, we ensure your order is shipped fully insured and handled with the utmost care. We strongly encourage customers to inspect all packages for signs of damage or tampering before signing for delivery.

Free & Secure Shipping

We offer free shipping on all orders via trusted carriers such as UPS and DHL, known for their reliability and tracking capabilities.

Elegant Packaging

Every Zen Diamond order arrives in our signature presentation packaging, ready for gifting or proposals. Depending on the product, packaging may include:

• Classic Zen Diamond ring boxes
• Luxurious jewelry pouches
• Complimentary gift card

Your experience starts from the moment your package arrives.

Signature Requirements

Due to evolving carrier policies, DHL and UPS may not always require a signature upon delivery.
Please arrange for someone to be available at the shipping destination to receive your order safely.

For more details, please review the current DHL and UPS signature policies.

Order Processing & Shipping Timelines

• For U.S. orders, an estimated delivery date is shown on each product page.
• Orders placed before the daily cutoff time (Mon–Fri) begin processing the next business day.
• Orders placed on weekends or holidays begin processing the following business day.

Shipping to Alternate Addresses

Can’t be home to receive your order? We can ship to:

• Your workplace
• Another verified address

For orders over $500, we may require your credit card issuer to confirm the alternate shipping address as a security measure. To avoid delays, we recommend calling your bank to add the alternate address in advance.

Delivery Methods

Your shipping method is based on your order’s pre-tax value and is shown during checkout. If available, you may upgrade to expedited shipping for a small additional fee.

Note: Zen Diamond ships only to physical street addresses—we do not ship to P.O. boxes.

Flexible Delivery Options

If you won’t be available to receive your order, contact Zen Diamond Customer Care. We can:

• Reschedule your delivery
• Arrange for pickup at a local holding facility

Jewelry & Diamond Packaging

• Jewelry items arrive in a fabric pouch or jewelry box, inside our branded gift box
• Engagement rings are presented in a deluxe ring box, placed inside an elegant presentation box—ready for that perfect proposal moment

For specific details, refer to the Shipping Info tab on each product page.